Soft skills are increasingly becoming the hard skills of today’s workforce. It’s just not enough to be highly trained in technical skills, without developing the softer, interpersonal and relationship-building skills that help people to communicate and collaborate effectively.
The workplace has evolved as an interpersonal dynamic that can’t be ignored. The acts of listening, presenting ideas, resolving conflict and fostering an open and honest work environment all come down to knowing how to build relationships with people.
Soft skills are more critical than ever to your success and bring your performance to life.
- Communication skills – Being able to actively listen to others and articulate your ideas in writing and verbally to any audience in a way where you are heard and you achieve the results you intended.
- Teamwork skills – Creating and motivating a high performing team with people of varied skills, personalities, motivations, and work styles.
- Interpersonal relationship skills – Become more effective at building trust, finding common ground, having emotional empathy, and ultimately building good relationships with people at work and in your network.
- Meeting Management and Facilitating skills – Being able to coordinate and solicit well represented opinions and feedback from a group with diverse perspectives to reach a common, best solution.
- Influencing skills – Building buy-in to an idea, a decision, an action, a product, or a service.
- Leadership skills – Defining and communicating vision and ideas that inspires others to follow with commitment and dedication.
- Mentoring / coaching skills – Providing constructive wisdom, guidance, and/or feedback that can help others further their career development
- How to deal with difficult personalities – Being able to still achieve the work result needed while working with someone whom you find difficult.
- How to deal with difficult/unexpected situations – Stay calm and effective when faced with an unexpected or difficult situation. Think on your feet and articulate thoughts in an organized manner even when not fully prepared for the situation you are in.
- Negotiation skills – Being able to understand the other side’s motivations and leverage and reach a win-win resolution that you find favorably, satisfies both sides, and maintains relationships for future interactions.
Programme Duration: Two full day, 9.00am-4.30pm
Who should attend?
This programme is ideal for anyone from a digital or technical background who recognises that their human engineering skills are equally if not more important than their technical engineering knowledge